Search found 101 matches

by Admin
Thu May 14, 2015 9:22 am
Forum: ID:Series
Topic: Are you happy with Blackstar customer service?
Replies: 30
Views: 22036

Re: Are you happy with Blackstar customer service?

Everyone should absolutely post when BS doesn't respond to support inquiry's. It's absolutely ridiculous that they fail to respond. I guess they failed to get anyone from Marshall's or Laneys support team to come join BS. It's truly BS ( pun intended) . Brian- We have responded swiftly on both acco...
by Admin
Fri May 08, 2015 4:27 pm
Forum: Blackstar Amps
Topic: Another issue with Insider failing to start
Replies: 16
Views: 9487

Re: Another issue with Insider failing to start

Hi GnLguy, It simply sounds like the INSIDER window been moved off-screen, in which case if you launch the software (so you can see it in the taskbar) and press Alt + Spacebar the window options will appear- click ‘restore’ or ‘maximise’ and the window should return to the centre of the screen. Now ...
by Admin
Thu Apr 02, 2015 2:49 pm
Forum: Blackstar Amps
Topic: Ht1r combo noise on switch on/off
Replies: 5
Views: 4162

Re: Ht1r combo noise on switch on/off

A low level of hum is normal with a tube amp. It's nothing to worry about. The static you are hearing at power off is current bleeding out of the tube. As current bleeds off, the signal degrades causing a static sound. The reverb is copying and repeating that signal making it more prominent. As far...
by Admin
Wed Mar 18, 2015 12:16 pm
Forum: Blackstar Amps
Topic: Wow thanks for nothing Blackstar no support
Replies: 11
Views: 10217

Re: Wow thanks for nothing Blackstar no support

Dear users, Our email support team aim to answer all enquiries Monday-Friday within 48 hours of receiving, please bear in mind this may take longer following weekends due to the large volume of emails we receive. We respond to every customer question we receive, if you have not received a response r...
by Admin
Mon Mar 02, 2015 5:28 pm
Forum: Blackstar Amps
Topic: INSIDER 1.7.0 Released
Replies: 20
Views: 20327

INSIDER 1.7.0 Released

Version 1.7.0 (PC and Mac® release) INSIDER Updates ID:Core BEAM connectivity ID:Core BEAM control features v1.1.1 ID:Core BEAM firmware IMPORTANT NOTE: when updating to the latest version of firmware always connect the amplifier to a main USB port (usually found on the on the rear of your desktop ...
by Admin
Tue Feb 10, 2015 9:24 am
Forum: ID:Series
Topic: ID: series strong damping effect
Replies: 144
Views: 153683

Re: ID: series strong damping effect

Hi Paddy, This sounds like the noise gate that is present on the OD1 and OD2 channels, its purpose is to reduce excess noise and feedback when playing on high gain settings. Essentially this feature cuts out any sound below a certain threshold, so when you are playing on low gain and sustaining a no...
by Admin
Fri Jan 23, 2015 4:18 pm
Forum: ID:Series
Topic: Blocked Plug-In Error When Trying to Download
Replies: 2
Views: 3495

Re: Blocked Plug-In Error When Trying to Download

Hi there, This sounds like a flash issue. On Mac INSIDER uses plug-ins within Safari, ensure you have Flash downloaded and enabled within Safari specifically and the button should load up with no issues. For any users on a PC machine, exactly the same applies but with Internet Explorer specifically....
by Admin
Fri Jan 23, 2015 3:44 pm
Forum: Blackstar Amps
Topic: 1.62 not loading
Replies: 1
Views: 1897

Re: 1.62 not loading

Hi there, In this situation it sounds like the screen has simply been moved off-screen, if you launch the software (so you can see it in the taskbar) and press Alt + Spacebar the window options will appear- click ‘restore’ or ‘maximise’ and the window should return to the centre of the screen. Now g...
by Admin
Fri Jan 09, 2015 10:22 am
Forum: Blackstar Amps
Topic: ID core 20 - OD channels - faulty output?
Replies: 2
Views: 2186

Re: ID core 20 - OD channels - faulty output?

Hi Jamie, This is the noise gate present on the OD1 and OD2 channels, its purpose is to reduce excess noise and feedback when playing on high gain settings. Essentially this feature cuts out any sound below a certain threshold, so when you are playing on low gain and sustaining a note this note will...
by Admin
Mon Oct 20, 2014 3:53 pm
Forum: ID:Series
Topic: What have you done to the reverbs?
Replies: 2
Views: 3342

Re: What have you done to the reverbs?

Hi there,

To get the old reverb sounds back simply go to your INSIDER settings and switch Super Wide Stereo to OFF.

Hope this helps!

Blackstar product support