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Posts: 184
Joined: Tue Mar 23, 2010 12:00 am

Tue Nov 21, 2017 11:21 am

It has been brought to our attention that MacOS High Sierra has caused some units to no longer connect to the INSIDER software and appears to have also stopped Flash Player operation via the website. We're aware that this is currently only affecting the 4-channel audio models;

- ID:Core 10, 20 and 40 V2
- ID:Core 100 and 150

We are working to resolve this as soon as possible, but for the current time are unable to confirm support for MacOS High Sierra until further notice.

We have tested MacOS Sierra (MacOS version before the recent release of High Sierra) and can confirm that the functionality remains intact, with INSIDER and Webpage downloads working correctly at present.

Apologies for the inconvenience caused.
Customer Support Hub -

Posts: 2
Joined: Wed Dec 06, 2017 9:05 pm

Wed Dec 06, 2017 9:14 pm

You can add the ID Core BEAM to that list as well :(

Posts: 3
Joined: Fri Jan 05, 2018 10:34 am

Fri Jan 05, 2018 10:39 am

Doesn't seem to work with ID:Series 60 TVP-H either... :-(

Very disappointed -- the Insider software was part of what made me choose Blackstar over other modelling amps.


Posts: 1
Joined: Thu Mar 08, 2018 9:13 pm

Thu Mar 08, 2018 9:25 pm

I am wondering what the timescale is for the update on this for it to work on the new mac software. I can see that this has now been ongoing for a while, and I bought the head for this ability to use with my Mac.



Posts: 3
Joined: Wed Jul 12, 2017 11:05 pm

Tue Apr 24, 2018 12:24 pm

FWIW, I installed parallels and windows 10 on my mac. The windows version of Insider works fine this way. It did, however, take a couple of reboots and unplugging/replugging for the amp to be recognised.

I would like to know where we are with an update to the mac software though. I see blackstar have a released a few new toys lately, I hope they haven't forgotten about us ID:Core users.

Posts: 3
Joined: Wed Jul 12, 2017 11:05 pm

Fri Jun 22, 2018 11:01 pm

7 months later and still nothing.

Any chance of a status updated please blackstar? The next macos will be released before this issue is fixed at this rate.

Posts: 5
Joined: Mon Dec 07, 2015 11:20 pm

Tue Jul 17, 2018 11:18 pm

Totally agree , support for the Mac on the insider software has been dismal.

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