New ID:Core 40 owner needs assistance please

Tell everyone about your background and why you chose Blackstar
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i-am-westone
Posts: 2
Joined: Fri Nov 16, 2018 9:07 pm

Sat Nov 24, 2018 1:21 pm

Hi,

I can login to the forum but the same login and password doesn't work in INSIDER so I can't access the Online Community to download patches :( . I have sent a few emails to the Administrator but nobody has replied. Can somebody please investigate and resolve the problem so that I can use the amp for the purpose I purchased it for?

Thanks,

Liam

i-am-westone
Posts: 2
Joined: Fri Nov 16, 2018 9:07 pm

Wed Nov 28, 2018 11:22 pm

Hi Blackstar,

WTF? Your customer support is the worst I've ever experienced! 4 emails and no reply. I bought this amp specifically because I wanted to be able to download and share patches and I can't even get logged in. Please get your act together and help me out.

Has anybody else had problems with the software?

Liam

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