ID Core 20 dead

Discussion - ID:Core, ID:Core V2 and ID:Core 100/150 amplifiers.
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Posts: 2
Joined: Wed Jan 03, 2018 10:28 am

Wed Jan 03, 2018 10:41 am

Morning All,
This is my first post on the forum and is unfortunately driven by frustration with Blackstar.

I have an ID core 20 that I use to record and practice in addition to an HT1 head and cab for (small) gigs.

I decided to update the firmware on the ID Core via the Insider software and after completing the amp is now dead. I've tried the reset procedures I can find on line, contacted 4 of the suggested repair specialists from the blackstar website , none of whom are any help, and can find no way of contacting Blackstar directly.

The amp is a couple of months out of warranty so the dealer is not interested, but of course would be happy to sell me a new one!

I am loathed to spend money to replace an amp that was wirking perfectly well before this ridiculous 'upgrade'.

I read on other forums that this is a relativley common problem, but no one seems to have reached a solution.

Has anyone else had this issue and now of a fix?

Thanks for any help you can offer.

Posts: 1
Joined: Wed Jan 03, 2018 1:59 pm

Wed Jan 03, 2018 2:20 pm

I can only sympathise DelRock. I bought a used ID Core Beam and exactly the same thing happened to me. I was fortunate to get a refund as I'd only had it 3 days. I've now bought new with a 3 year warranty, as it would appear to be a common problem as you've already mentioned. Surely Blackstar are aware of this problem, why has it not been addressed?

Posts: 2
Joined: Wed Jan 03, 2018 10:28 am

Wed Feb 21, 2018 9:29 am

Apologies for the slow response.

I have an update to the tale.

I visited Regent Sounds in London (Denmark St) who are a Blackstar dealer and asked if they had seen any similar issues.

They hadn't but, while I waited, called their Blackstar rep. who offered collection and repair of the amp without hesitation.

So, in 5 minutes, the shop that hadn't even sold me the unit had solved my issue. Not sure why the popular Brighton store that it was purchased from couldn't do the same when I spoke to them.

The morale is, I won't be going anywhere but Regent for my next bit of guitar kit and my faith in Blackstar is restored!

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