INSIDER 1.7.8 | 'OSStatus Error -5000' | IMPORTANT NOTICE

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Wed Jun 15, 2016 2:43 pm

Hey Blackstar users!

This post is regarding an 'OSStatus Error -5000' error that a handful Mac OS INSIDER users are experiencing.

The latest release of INSIDER appears to have been affected by the permissions of certain Mac OS machines, thus preventing INSIDER from functioning correctly. To rectify this, please complete the following:

- Open finder, then in the taskbar click - 'Go' - and choose - 'Go to Folder...' - then copy and paste the following line for the directory: ~/Library/Application Support/Microsoft/Silverlight/OutOfBrowser

- There will more than likely be a folder with a red logo in the bottom corner. This highlights the fact that your Mac is preventing access to the folder.

- Right click this folder, and select – ‘Get Info’.

- Scroll down to – ‘Sharing & Permissions’ – and enable access to ‘Read and Write’. Ensure this access is granted either to ‘Everyone’, or to the user profile you are using if more than one exists. (You may need to unlock the parameters in order to this, which can be done via the padlock found at the bottom right of the Get Info window.)

Please note: the Tilda ‘~’ is very important. There should be at least one folder whose name is a series of numbers followed by ‘.localhost’. E.g. ‘3410321256.localhost’.

If the issue persists please let us know!

Cheers,

Tommy :)
Product Specialist
Blackstar Amplification

creiners
Posts: 2
Joined: Mon Sep 26, 2016 10:31 pm

Tue Sep 27, 2016 8:07 pm

I get "Plugin Disabled" instead of the download button under community. I have reinstalled Silverlight and Adobe Flash. I have also done this permission change as well. Thoughts?

blackspider57
Posts: 1
Joined: Tue Mar 14, 2017 3:47 am

Tue Mar 14, 2017 3:58 am

I followed the instructions,
but I could not solve the problem,
and I continue to get the oss status error code.
Please help!!!!!!!
Update...... with a bit more perseverance, I was able to solve this issue.
Thank-you for your instruction....... It now works :D

pbarber91
Posts: 2
Joined: Tue May 16, 2017 5:26 am

Tue May 16, 2017 5:32 am

There is currently no "OutOfBrowser" folder in the Silverlight Application Support folder.
Also, I am getting the error "The operation couldn’t be completed. (OSStatus error -43.)" when trying to launch the application.
I am running 10.12.2.
Any help would be appreciated.
Thanks!

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Mon Jul 24, 2017 9:10 am

pbarber91 wrote:
Tue May 16, 2017 5:32 am
There is currently no "OutOfBrowser" folder in the Silverlight Application Support folder.
Also, I am getting the error "The operation couldn’t be completed. (OSStatus error -43.)" when trying to launch the application.
I am running 10.12.2.
Any help would be appreciated.
Thanks!
Hey!

Mac OS X 10.8 Mountain Lion and subsequent releases contain a security feature called GateKeeper. GateKeeper prevents the installation of malware by allowing the user to select the types of software that can be installed. To set your Mac running OS X 10.8 Mountain Lion or later release to allow the Blackstar INSIDER software to install, please follow the steps below.

- Go to System Preferences in the Apple Menu.
- Click on the Security & Privacy preference pane in the Personal section.
- In the Security & Privacy preference pane, click on the padlock icon.
- Enter your username and password to unlock and change settings.
- Click the radio button next to Anywhere.
- When you see the following dialog window, select Allow From Anywhere.
- You can now install the Blackstar INSIDER software. Once installed, you can reset GateKeeper to your preferred settings by selecting the related radio button in this same window and locking the padlock to prevent further changes to this setting.

Hope this helps, but if the issue persists please let us know - insider@blackstaramps.com
Customer Support Hub - www.blackstaramps.com/support

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